Terms of Service

Acceptance of Terms

By accessing this website or engaging Avarlo for services, you agree to be bound by these Terms of Service. If you do not agree, please do not use our website or services. These Terms apply to all visitors, prospective clients, and current clients.

Description of Services

Avarlo provides managed AI voice agent services to businesses, including discovery, configuration, scripting, testing, launch support, and ongoing optimization of AI-powered voice automation. Our services are consulting and implementation in nature — we build and manage voice agent workflows around each client's specific business needs.

Services are customized for each client. The specific scope, deliverables, pricing, and timelines for any engagement are defined in a separate proposal or service agreement provided to you prior to the start of work.

Proposals and Service Agreements

Project scope, pricing, and deliverables are established through written proposals or service agreements between Avarlo and the client. These Terms of Service supplement those agreements but do not replace them. In the event of a conflict between a signed service agreement and these Terms, the service agreement governs.

No work will begin until both parties have agreed in writing to the scope and terms of the engagement.

Subscription Packages — Billing Terms

This section applies when you enroll in a monthly subscription package with Avarlo LLC (for example, through an enrollment link at /enroll). It is identified as Billing Terms version 2026-09-01, effective September 1, 2026. The version in effect when you authorize billing is recorded with your subscription. For material changes to these billing terms, we will seek your renewed agreement rather than relying only on continued use.

Packages, included minutes, and usage rates

Avarlo currently offers three monthly packages. Each has a flat monthly base price, a monthly allowance of included AI call minutes, dedicated phone numbers, and a per-minute rate for AI call minutes used beyond the allowance in a billing period:

• Essential — $139/month base, 100 included AI call minutes/month, then $0.25 per additional minute, 1 phone number
• Growth — $197/month base, 250 included AI call minutes/month, then $0.20 per additional minute, 3 phone numbers
• Pro — $397/month base, 500 included AI call minutes/month, then $0.15 per additional minute, 5 phone numbers

AI call-minute usage is measured by Avarlo. Included minutes reset at the start of each billing period and do not roll over. Minutes used above the allowance are billed at the per-minute rate for your plan and added to your next invoice (or invoiced separately). Your service continues while you are over your allowance; it is not cut off. There are no other overage, setup, or hidden fees.

Free trial and payment-method authorization

New subscriptions begin with a free trial that lasts up to 28 days or 120 AI call minutes, whichever comes first. You are not charged at signup. During enrollment, our payment processor (Stripe) collects and securely stores a payment method.

By completing enrollment, you authorize Avarlo to store that payment method and to automatically charge (a) the monthly base price of the package you selected, when your trial ends and on a recurring monthly basis thereafter, and (b) the applicable per-minute rate for any AI call minutes used beyond your plan's monthly allowance — until you cancel.

Automatic conversion and the 120-minute trial cutoff

If you do not cancel, your trial converts automatically to a paid monthly subscription at the end of the 28-day period, and the first monthly charge is made at that time.

If you use 120 AI call minutes before day 28, your trial reaches its usage limit early. When that happens, Avarlo pauses your service and does not charge you immediately. You may choose to affirmatively start your paid subscription early to resume service, in which case billing begins at that point. If you neither start early nor cancel, automatic billing still begins when the 28-day period ends.

Recurring monthly billing

Once the subscription is active, the monthly base price is billed automatically each month to your saved payment method until the subscription is cancelled, and each billing period renews automatically. Any per-minute usage above your allowance for a period is billed in arrears, on or after that period's invoice.

Cancellation and refunds

You may cancel at any time, with no cancellation fee, by contacting us at contact@avarlo.ai (or through any self-service cancellation method Avarlo makes available). Cancellation stops future charges and stops automatic renewal.

If you cancel, Avarlo will refund the unused portion of your current month's monthly base fee, prorated to the date your cancellation takes effect. Per-minute usage charges for AI call minutes already used are not refundable. After the current period ends, your AI voice service is deactivated and related phone numbers may be released.

Failed payments and suspension

If a monthly payment fails, our payment processor may retry the charge for a limited period. While a payment remains unresolved, Avarlo may suspend your AI voice service. If the payment is not resolved, the subscription may be cancelled and service deactivated.

Price changes

Avarlo may change package pricing. We will provide advance notice of any price change that would affect your subscription before it takes effect at your next renewal, so you can cancel first if you do not wish to continue at the new price.

Taxes

Prices are stated exclusive of taxes. Where Avarlo is required to collect sales tax, VAT, GST, or similar taxes, those amounts may be added to your charge.

Payment processor

Card payments are processed by Stripe. Your card details are handled by Stripe under its own terms and privacy policy; Avarlo does not receive or store your full card number. Stripe acts as Avarlo's payment processor and, for subscription billing, its recurring-payments infrastructure.

Client Responsibilities

To deliver services effectively, clients are responsible for:

• Providing accurate and complete information about their business, call processes, and goals
• Granting necessary access to systems, phone numbers, or platforms required for implementation
• Reviewing and approving scripts, workflows, and configurations in a timely manner
• Notifying Avarlo of changes to business policies or procedures that may affect the agent's behavior

Delays or incomplete information provided by the client may affect delivery timelines, and Avarlo is not liable for such delays.

Intellectual Property

Clients retain full ownership of their business data, call recordings (where applicable), and information collected through the voice agent on their behalf.

Avarlo retains ownership of its internal methodologies, workflow templates, configuration systems, documentation, and proprietary processes unless otherwise agreed to in writing. Nothing in a service agreement transfers ownership of Avarlo's internal systems or tools to the client.

Third-Party Platforms

Avarlo's services may integrate with or rely on third-party platforms, including but not limited to AI providers, telephony systems, CRM software, calendar tools, and scheduling platforms. Avarlo is not responsible for outages, changes in functionality, pricing changes, or service disruptions caused by those third-party providers.

Avarlo will communicate reasonably in advance about any known third-party changes that may affect your service, but we cannot control the decisions of those providers.

No Guarantees of Outcomes

Avarlo does not guarantee specific business outcomes, including but not limited to revenue increases, lead generation results, call volume improvements, or conversion rates. Results vary based on your business, industry, call volume, and the quality of information provided during setup.

We also do not guarantee uninterrupted or error-free operation of voice agents. AI systems can make mistakes, and we make reasonable efforts to minimize and address issues through ongoing monitoring and optimization.

Limitation of Liability

To the fullest extent permitted by applicable law, Avarlo's total liability to any client for claims arising from services provided shall not exceed the amount paid by that client for the services giving rise to the claim during the three months preceding the claim.

Avarlo is not liable for indirect, incidental, consequential, or punitive damages, including lost profits or loss of business opportunities, even if we have been advised of the possibility of such damages.

Termination

Either party may terminate a service engagement in accordance with the notice and cancellation terms set out in the applicable service agreement. Upon termination, Avarlo will cease work and, where applicable, provide a reasonable transition period to help the client maintain continuity.

Avarlo reserves the right to suspend or terminate access to services for clients who violate these Terms or whose use of the service presents legal, ethical, or operational risk.

Use of the Website

This website is provided for informational purposes. You agree not to use it in any way that is unlawful, harmful, or disruptive. Avarlo reserves the right to restrict access to the website at its discretion.

SMS Terms

These SMS Terms govern the Avarlo text messaging program operated by Avarlo LLC ("Avarlo").

Program description. If you provide your mobile number and check the text message consent box on our discovery call form, Avarlo may send you text messages relating to your inquiry: confirmation that we received your request, scheduling confirmations and reminders for your discovery call, follow-up about the details of your request, and replies to questions you send us. Consent is optional and is not a condition of purchasing any goods or services.

Message frequency. Message frequency varies and depends on your own activity and the stage of your inquiry.

Message and data rates may apply. Avarlo does not charge for these messages, but your mobile carrier's standard message and data rates may apply.

To opt out, reply STOP to any message from us. You will receive a single confirmation and no further messages will be sent. For help, reply HELP to any message from us, or contact us using the details below.

Support. For assistance with the messaging program, email contact@avarlo.ai.

Delivery. Carriers are not liable for any delayed or undelivered messages.

Privacy. Your mobile information is handled as described in our Privacy Policy. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Changes to These Terms

Avarlo may update these Terms of Service from time to time. When changes are made, we will update the effective date at the top of this page. Continued use of our website or services after updates constitutes acceptance of the revised Terms. For active clients, material changes will be communicated directly.

Governing Law

These Terms of Service are governed by the laws of the State of Nevada, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the appropriate courts located in Nevada, unless otherwise agreed in a service agreement.

Contact Us

If you have questions about these Terms or need to discuss a specific engagement, please reach out:

Avarlo LLC
732 S 6th St, Ste N
Las Vegas, NV 89101, USA
contact@avarlo.ai