Frequently Asked Questions

An AI voice agent is an automated system capable of having natural, two-way spoken conversations over the phone. It understands intent, asks qualifying questions, and can execute tasks like booking appointments or sending information.

No. Avarlo works alongside your existing phone system. We typically provide a new dedicated phone number for the agent, and you simply forward missed calls, after-hours calls, or specific departments to that number.

Yes, you can either port your existing number to our system, or keep your number with your current provider and set up call forwarding rules to route calls to the AI agent.

Yes. The agent can be configured to warm-transfer or cold-transfer calls to specific staff members or departments based on the caller's request or if the inquiry requires human intervention.

Yes. Where supported, we integrate the agent with your calendar system (like Calendly, Acuity, or GoHighLevel) to find live availability and book appointments directly.

Yes. The agent can be triggered to make outbound calls for lead follow-ups, appointment confirmations, or past-client reactivation campaigns.

Yes, we can push call summaries, transcripts, and collected caller data to most modern CRMs via webhooks or direct integrations.

The agent is programmed to handle unknown scenarios gracefully. It will politely inform the caller that it needs to check with a team member, take a message, and immediately notify your staff, or transfer the call.

Implementation typically takes 1 to 3 weeks depending on the complexity of your call workflows, required integrations, and script approval.

Absolutely. As a managed service, you simply tell us what needs to change, whether that's updated pricing, new hours, or new services. Our team then updates the agent's knowledge base and logic.

Yes, calls are recorded and transcribed for quality assurance and training. Requirements vary and must be reviewed for your jurisdiction and use case regarding two-party consent laws.

Data is processed securely and pushed to your designated CRM or email systems. We adhere to standard data privacy practices, though specific compliance requirements (like HIPAA for healthcare) must be reviewed per use case.

Done-for-you setup and customization is free. We build, test, and launch the agent for you at no charge. From there you pay a single monthly package price that covers hosting, continuous monitoring, script and workflow updates, performance reporting, and support. Plans start at $139/mo and each includes a monthly allowance of AI call minutes; minutes beyond the allowance are billed at a flat per-minute rate for your plan. No setup fee, no contract.

Each monthly plan includes an allowance of AI call minutes: 100 on Essential, 250 on Growth, 500 on Pro. If you use more than that in a billing month, the extra minutes are billed at a flat per-minute rate: $0.25/min on Essential, $0.20/min on Growth, $0.15/min on Pro. Your service keeps running, and nothing is cut off. If you're consistently going over, we'll help you move to a plan that fits better.

New subscriptions start with a free trial that lasts up to 28 days or 120 AI call minutes, whichever comes first. Nothing is charged at signup, though a payment method is saved through Stripe. If you reach 120 minutes before day 28, service pauses and you are not charged immediately. You can start your paid plan early to resume. If you don't cancel first, monthly billing of your selected plan begins automatically when the 28 days end. Cancel any time with no cancellation fee.

While the voices are incredibly lifelike and human-sounding, we recommend scripting the agent to transparently introduce itself as the business's virtual assistant to set correct expectations.